Privacy Policy

Who we are

This Privacy Policy (Policy) describes how we SMEE Group Pty Ltd (ABN 63 670 637 199) “SMEE” and their related businesses (“we“, ”our” or “us“) complies with the requirements of the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles in protecting the personal information we hold about you.

At SMEE we understand that the privacy of your information is important to you and we respect the confidentiality of the information that you provide to us. Protecting your information is an important part of maintaining trust between us and our clients and by handling information in a secure manner we build strong relationships. This document provides information and details about how we manage the personal information that we collect, hold, use and disclose about individuals.

Why we collect and use personal information

We collect personal information when it is reasonably necessary for one or more of our functions or activities.

These include:

providing customers with the products and services they request and, unless they tell us otherwise, to provide information on products and services offered by us and external product and service providers for whom we act as agent. (If you have provided us with your email or mobile phone details, we may provide information to you electronically with respect to those products and services);

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complying with our legal obligations;
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monitoring and evaluating products and services;

gathering and aggregating information for statistical, prudential, actuarial and research purpose;

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assisting customers with queries; and
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taking measures to detect and prevent frauds.

What personal information we collect

The personal and sensitive information we collect generally consists of name, address, date of birth, gender, occupation and contact details (including telephone and e-mail).

Where it is necessary to do so, we also collect information on individuals such as:

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partners;
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company directors and officers;
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officers of co-operatives and associations; and

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customer’s agents;
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How do we collect your personal information?

We only collect personal information about you directly from you (rather than someone else) unless it is unreasonable or impracticable to do so or you have instructed us to liaise with someone else.

We may not be able to provide you with the products or services you are seeking if you provide incomplete or inaccurate information.

It is important to us that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we may ask you to inform us if any of your personal information has changed.

If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to ensure the information we hold about you is accurate or complete.

Accessing and updating personal information

If you have an account on this site, submitted a form, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Third Party Websites

This website may link to other websites operated or content provided by third parties, and such other websites may link to this website. SMEE has no control over any such other websites or their contents and will have no liability arising out of or related to such websites or their contents. The existence of any such links does not constitute an endorsement of such websites, the contents of the websites or the operators of the websites. SMEE is providing these links to you only as a convenience.

About this policy

We may amend or update our Privacy Policy as required by law or as our business processes or technology changes. We will post the updated policy on our website – www.smeegroup.com We encourage you to check our website from time to time to view our current policy or contact us for a printed copy.